Shuttle Bus Driver - Part Time
Employment Type: Part-Time
Under minimal supervision, promotes a positive Cleveland Clinic Experience through friendly, courteous, safe and effective transport of patients/visitors/employees to and from Cleveland Clinic Main Campus locations, employee parking lots and special events. As required, assists physically challenged individuals on/off shuttles; to include, operation of a wheelchair lift and properly securing the wheelchair prior to operation of the shuttle.
Responsibilities: Conducts friendly, courteous and helpful interactions with passengers. Maintains high performance as measured by customer satisfaction surveys, mystery shopper audits, and supervisor observations. Knowledgeable and capable of communicating to patients/visitors/employees regarding facilities, restaurant, banking, hotel or other services on or off the campus. Provides wheelchair assistance to destination and provides positive hand off with destination caregiver. Provides safe, efficient, and quality shuttle transportation service as measured by driving record, compliance with established DOT regulations and Cleveland Clinic safety policies. Maintains vehicle presentation and cleanliness at all times in accordance with policy and procedures. Maintains situational awareness both inside/outside the shuttle at all times. Reports any suspicious behavior to CCPD. Completes daily passenger vehicle safety inspections prior to placing the shuttle into operation and at the end of the shift. Records deficiencies and reports prior to dispatching the vehicle. Never operates a shuttle with a known safety or operational deficiency. Maintains currency and effectiveness in operating wheelchair lift and associated equipment. Safely secures patient and wheelchair at the wheelchair station. Assists passengers/luggage on/off shuttle. Drives a shuttle bus up to 10 hours per day and/or up to 60 hours in any 7 consecutive day period. May be required to work weekends or work longer than above hours in emergency situations. Records ridership data. Meets on time performance targets of established schedules. Meets performance requirements on all established patient, visitor and employee shuttle lines and supporting special event requirements. Other duties as assigned.
Education: High School Diploma is preferred. Ability to read and write sufficient to fill out maintenance check lists. Ability to follow verbal directions and communicate in a clear and concise manner. Commercial driving training for purpose of safe handling of a shuttle bus with a capacity of up to 40 passengers.
Certifications: Must possess a valid State Commercial Drivers License (CDL) with air brakes and passenger endorsement and have less than 6 points on record. Driver must maintain eligibility of insurability as determined by CCF's insurance carrier's requirement to operate Foundation vehicles. Drivers assume responsibility to pay fees associated with traffic violations.
Work Experience: Minimum five (5) years driving experience; prior experience transporting passengers, patients or clients preferred.
Physical Requirements: Typical physical demands include ability to assist physically challenged patients and visitors in wheelchair on and off wheelchair left on vehicle. This includes using both wheelchair lift and ramp equipped vehicles. Driver must be capable of exerting push force of 45lbs. Requires sitting and driving a vehicle for an extended period of time. Must be able to pass an annual visual and hearing test.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
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